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Privacy Policy How we handle your information

Effective date: October 5, 2026

This privacy policy explains how Impact Auto Glass collects, uses and protects information when you visit impactauto-glass.com, call or text us, or use our mobile auto glass services.

Information we collect

We collect information you choose to give us when you call, text or otherwise contact us, including:

Your name, phone number and, if you provide it, your email address
The address or location where your vehicle is parked
Your vehicle's year, make, model and VIN, and photos of the damage
Your insurance carrier, policy and claim information when you ask us to bill your insurance

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring website and the date and time of your visit. This is collected through cookies and similar technologies.

How we use your information

To respond to your calls and texts, quote and schedule service, and perform the work you request
To verify your coverage and bill your insurance company on your behalf
To send appointment confirmations, updates and service-related messages
To maintain records required for our business, warranties and legal obligations
To understand how visitors use our website and measure the performance of our advertising, including call tracking
To protect against fraud and keep our website secure

We do not sell your personal information. We share it only as needed to provide our services and run our business:

Your insurance company and its claims administrators, when you ask us to bill your insurance
Glass and parts suppliers , limited to the vehicle details needed to order the correct part
Service providers who help us operate, such as phone, texting, scheduling, payment, website hosting, analytics and advertising platforms, who may use the information only to perform services for us
Legal and safety reasons , when required by law, subpoena or court order, or to protect our rights, our customers or others

Text messaging

If you text us or give us your mobile number, you agree that we may text you about your quote, appointment, service and insurance claim. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not share or sell your mobile phone number or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. Information may be shared with the service providers that deliver our text messages, solely to provide that service.

Cookies, analytics and advertising

Our website may use cookies and similar tools from providers such as Google to measure traffic, understand how the site is used, track calls from ads, and show our ads to people who have visited the site. You can block or delete cookies through your browser settings, and you can manage Google ad personalization at adssettings.google.com. Blocking cookies may affect how parts of the site work.

How we protect and keep your information

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described in this policy, including service records, warranty, insurance billing, tax and legal requirements.

Your choices

You can opt out of text messages at any time by replying STOP
You can ask us to update or correct the information we have about you
You can ask us to delete your information, subject to records we are required to keep
You can control cookies through your browser settings

To make a request, contact us using the details below.

Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-party links

Our website may link to other websites, such as Google reviews or insurance company sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will change the effective date at the top of this page. Continued use of our website or services after an update means you accept the revised policy.

Contact us

If you have questions about this privacy policy or how we handle your information, contact Impact Auto Glass, by phone or text at (352) 459-4094.